Refund Policy

Refund Policy
At THIS. Apothecary & Co., we take pride in crafting high-quality, all-natural products and want you to love everything you purchase from us. If for any reason you're not completely satisfied, we’re here to help.

Returns & Exchanges

Due to the nature of our skincare and apothecary products, we are unable to accept returns on opened or used items. However, if your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and a photo of the issue, and we’ll gladly send a replacement or offer a store credit.

Non-Returnable Items

• Opened or used skincare products

• Custom or made-to-order items

• Gift cards

Order Issues

If you received the wrong product or your item was damaged in transit, please email us at [Insert Email Address] within 7 days of receiving your order so we can make it right.

Refunds

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or card issuer.